Xarios uses CloudBilling to automate their billing to partners in different countries, providing these partners with all the data and specifications needed for them to invoice their customers.
Challenges: Supporting partners and customers in different countries with different tax regimes and a two-stage billing process for end customers via partners, based on usage data provided by Xarios.
Solutions: CloudBilling’s billing platform.
Use case: Automating complex billing processes in different countries and tax regimes based on usage data.
- Time and cost saving: CloudBilling enables Xarios to run the monthly billing within just 30 minutes.
- Supports different currencies and tax regimes: by using CloudBilling, Xarios can handle the billing process in different currencies and tax regimes in a single system.
- Ease of use and implementation: a well-documented CloudBilling API allowing Xarios to easily integrate with their existing tools and systems.
- Accuracy and completeness of data: with the reliability of CloudBilling, all invoices sent by Xarios are right-first-time.
Xarios Technologies is an independent software vendor specializing in applications for SME and mid-range enterprises. Established in 2007, Xarios Technologies designs, develops, and supplies a range of telecom applications that enhance the functionality and usability of communications platforms. Xarios delivers its solutions to end-users via a network of partners and resellers active in different countries, including the United Kingdom, Australia, New Zealand, and the United States.
From a billing perspective, Xarios was facing two challenges. Firstly, they operate in different countries with different tax regimes. Secondly, they have a two-stage billing process, where Xarios bills the reseller and the reseller in turn bills the end-user based on the usage data provided by Xarios. While Xarios has no direct (billing) relation with the end-user, the company is obligated to provide their resellers all the relevant and necessary usage data they need to bill their customers.
Xarios was looking for a solution that allows them to implement a process in which all required data from resellers and users is automated, processed and transformed into invoices and specifications. These invoices and specifications then need to be approved and distributed monthly to the resellers. Xarios was looking for a solution that resulted in a billing process that is agile, complete, on time, and future-proof.
“We are very satisfied with CloudBilling’s solutions and customer services. We never encounter any performance or availability issues. Their customer services has a very professional approach and they always respond in a timely manner” - Chris Rawlinson, Commercial Director
After investigating several alternative billing solutions, Xarios found that CloudBilling offered the best fit and most effective solution for Xarios’ needs. There were a couple of reasons why Xarios chose CloudBilling. Chris Rawlinson, Commercial Director at Xarios, mentions the three main reasons. “Number one is the fact that CloudBilling is able to process all data that we need to send to our resellers. Not all this data is directly billing-related, but it is still processed by CloudBilling in the form of metadata. Furthermore, CloudBilling has an extensive and well documented API that made it easy for us to integrate it in our existing ecosystem.
Finally, the ability to bill in different currencies and tax regimes makes a difference for us.
Other solutions would focus on one country or would require a separate instance for each country to function properly. CloudBilling can handle all of this in a single system.”
Results and benefits
Time and cost saving
By automating the billing process, CloudBilling enables Xarios to run the monthly billing within just 30 minutes and with high-quality data delivery results. The adoption of CloudBilling resulted reduction in hours and money spent to successfully run the billing every month.
Support for different currencies and tax regimes
CloudBilling’s solution allows Xarios to handle their billing process in different currencies and tax regimes in a single system, while other solutions focus on one country or require a separate instance for each country to function properly.
Ease of use and implementation
The well-documented API of CloudBilling enables Xarios to easily integrate with their existing tools and other software with minimum investment and time-consuming technical processes.
Accuracy and completeness of data
Xarios has several processes and checks in place to ensure that the correct data is sent to CloudBilling. Together with the reliability of CloudBilling, this results in all invoices being right-first-time.
Agile, complete, and future-proof
With CloudBilling the billing process is agile, complete and on time. The high degree of automation and customizability of CloudBilling also ensures that the billing process of Xarios is future-proof, making it easy to add many additional partners and resellers without increasing the billing run’s lead time.
Cloudbilling is a fast-growing Dutch tech company that helps companies with complex billing and business intelligence issues. Back in 2009, CloudBilling pioneered by supporting the first SaaS companies in implementing innovative billing solutions. Since then, CloudBilling's services have expanded to other industries such as Managed Service Providers and Enterprises.
CloudBilling provides solutions for complex, high volume billing and in-depth data analysis based on billing data to identify commercial opportunities such as upsell opportunities, revenue growth and churn reduction.