Twinfield Case: From 14 days to 1 day of processing 13.000+ invoices

CloudBilling enables Twinfield to significantly reduces the time spent on handling their monthly billing run.

Twinfield has a complex invoicing process, sending out approximately 13.500 fluctuating invoices each month. These invoices are a combination of a fixed monthly fee and a variable usage-based component. On top of that, Twinfield operates internationally and offers equal solutions for different countries, but the pricing models of these countries vary. Additionally, it’s important that customers can change their usage at any time and always receive a flawless invoice, without human intervention. Therefore, Twinfield’s billing run is an intensive process, that took anywhere between three and fourteen days each month, and pricing changes were manual exercises that took several weeks.

The solution Twinfield was looking for to overcome these challenges, should enable them to automate their billing process. This, is in order to reduce manual labor and smooth out invoice mistakes. Furthermore, the billing solution should support the combination of subscription-based and usage-based pricing models.

Twinfield chose CloudBilling’s billing platform for the automation of its complex invoicing process. All of Twinfield’s customers are now invoiced with CloudBilling. Across several countries, with high speed and accuracy, month after month.

CloudBilling’s Billing solution allows Twinfield to aggregate a combination of customer invoicing data from fixed fee/subscription and variable usage data in one place. Implementing CloudBilling, therefore, helped Twinfield to increase efficiency and drastically reduce time and money spent on the monthly billing cycle. In addition to the billing platform, Twinfield uses CloudBilling Business Intelligence to gain real insights into revenue and revenue drivers across customer segments and countries, based on actual billing and invoicing data generated by the CloudBilling billing engine.

CloudBilling easily integrates with Twinfield’s other software applications; functioning as a hub in which information received from Twinfield’s ERP system is transformed into ready-made invoices. Billing delivers these invoices and accompanying information to customers, general ledger systems, credit management systems, and the overarching BI system. This whole process is largely automated and requires only a minimal amount of manual intervention.

The personal touch of CloudBilling is great. We really feel that we are more than just a number to CloudBilling. - Manfred van der Hart, Financial Director

CloudBilling’s solutions are very user-friendly; without too much knowledge and experience, Twinfield employees easily find their way around the platform. Moreover, Twinfield appreciates the flexibility of the solutions, as the billing platform effortlessly supports all encountered pricing models and use cases. With that, CloudBilling ensures stability and peace-of-mind.

Another aspect Twinfield admires is the personal touch in service and support. When potential issues arise, CloudBilling pro-actively communicates about these issues and works hard to ensure everything is processed as smoothly as possible. Consequently, this provokes a sense of ‘feeling like being more than just a number to CloudBilling’.

By automating billing, CloudBilling enables Twinfield to run monthly billing in just one day by 1 FTE. Before using CloudBilling, Twinfield’s billing run took several days and sometimes even weeks by multiple FTE. The implementation of CloudBilling resulted in a dramatic decrease of time and money spent, to successfully run billing every month.

The fault margin of CloudBilling is proven to be minimal. After the implementation of CloudBilling, the credit note to invoice ratio of Twinfield dropped to 0.3%. Whenever a credit note is sent, it is usually because something went wrong at the customer side, or because Twinfield wants to make a concession towards a customer.