Find the revenue you (don’t) know
you’re losing
On average, MSPs lose 5 to 10% of revenue to billing gaps they can’t see. CloudBilling finds it, recovers it, and prevents it from recurring.
Turn billing uncertainty into recovered revenue
Revenue leakage is the gap between the services you deliver and the services you actually invoice, including services you pay for at your providers but never charge on to a customer. It rarely shows up as one big problem. It’s a slow accumulation of small mismatches:
- A new virtual machine gets spun up for a customer but never makes it into the billing setup, so the consumption is paid to your provider but never charged on.
- A discount that was meant to expire after a six-month promotion is still being applied two years later.
- A subscription gets renamed in the vendor portal and quietly stops matching the customer it belongs to.
- A licence is provisioned, sits in your provider invoice every month, but was never linked to a customer in the first place.
Each one looks small. Together they typically add up to 5 to 10% of total revenue. For a business turning over 10 million, that’s up to 1 million euros a year.
Three lines on this invoice are quietly costing money
A normal monthly invoice for a managed services customer. Four lines are exactly right, three are not. Click any line to check it against what was actually consumed.
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VM_temp_for_client A second machine that reaches no invoice A test machine was spun up in the same resource group in October and is still running. It sits on your cloud bill every month and on no customer invoice at all. + €289 a month
-
do_not_remove_license_X You are paying your distributor for 14 seats Two seats were added in February. The licence was renamed in the vendor portal and stopped matching the customer it belongs to, so the extra seats were never charged on. + €76 a month
-
special discount A promotion that ended twenty months ago This discount was agreed for six months. Nothing switched it off, so it has come off every invoice since. + €95 a month
You found € 460 of monthly leakage
Click a line to check it. Three of the seven hide a gap.
All three found. That is € 5,520 a year on a single customer, and it repeats every month until someone goes looking.
Request a ScanA scan built around your data
A structured reconciliation across public cloud, distributors, and custom environments, whatever your stack looks like.
- 1 We bring your data together Vendor reconciliation files, billed line items, customer mappings, and pricing arrangements: we work with whatever you have.
- 2 We compare consumption against invoicing Every consumed resource matched against the corresponding invoice line. We surface what wasn’t billed, where margins drifted, and where timing gaps exist.
- 3 We show you where it’s leaking and what it’s worth A prioritised report by customer and product group, with concrete amounts per finding, walked through together in a working session.
The insight is already in your data
“What surprises customers every time is how much CloudBilling gets out of data they already had. The insight was always there. We make it visible.”
Put your own revenue against the range
Across the managed service providers we work with, 5 to 10% of revenue disappears into billing gaps. Move the slider to your annual revenue and see what that range is worth.
An indication based on the 5 to 10% range, not a quote.
Where you sit inside that range depends on how many sources feed your billing and how often they change. A scan turns the range into one number for your environment.
From one-off scan to continuous control
“Find the leak once. Close it permanently. Stop losing revenue you’ve already earned.”
Talk to our expertsWhen the gaps are gone, the story changes
“The partnership with CloudBilling marks a milestone in our journey to optimize billing for our diverse cloud services.”
Matthijs van DijkGroup Controller, Cegeka
Frequently asked questions
How much revenue leakage do I actually have?
We won’t know until we look, but the typical range across MSPs is 5 to 10% of total revenue. The Revenue Leakage Scan gives you a concrete number for your specific environment, broken down by where the gaps are and what’s causing them.
What do I need to provide for a scan?
At minimum, your vendor reconciliation data and billed line items for the period we’re analysing. Customer mappings, product mappings, and pricing agreements help us go deeper, but we can work with whatever you have. Assessing how complete your data is often turns out to be a finding in itself.
How long does a Revenue Leakage Scan take?
A typical scan takes a few weeks from data collection to final report, depending on the size of your environment and the state of your data. We’ll give you a clear timeline once we’ve seen what we’re working with.
Will the scan disrupt my current billing process?
No. The scan runs alongside your existing process and uses copies of your data. Nothing in your live billing changes until you decide to act on the findings.
What happens after the scan?
You get a report and a working session where we walk through every finding. From there, you decide what to do. Some customers act on the immediate recoveries and stop there. Others use the scan as the starting point for moving their billing onto the CloudBilling platform, so the leaks stay closed permanently.
Can you really recover the leaked revenue?
Some of it can be recovered directly, for example by correcting active discounts or invoicing previously unbilled consumption. Some historical leakage is harder to claim back. The bigger value is usually forward-looking: once you know where the leaks are, you stop losing the same money every month.
Can I order a Revenue Leakage Scan as a standalone service?
Yes. The Revenue Leakage Scan is available as a standalone service. Get in touch with our team to discuss the options for your environment.
Find out what your billing
isn’t telling you
Talk to our team about a Revenue Leakage Scan for your environment. We’ll show you where the gaps are, what they’re worth, and what it takes to close them.
